Terms & Conditions
- Australia Post is our standard delivery unless otherwise stated.
- In stock merchandise is normally shipped with 2-3 working days of receipt of order.
- We will always endeavour to ship to you as soon as possible.
- We use express post satchels with a tracking number
- Our flat rate shipping fee is $10 per order in Australia and $30 for international orders.
- Credit card, American Express, Apple Pay, Mastercard, Paypal and Visa.
- Bank Transfer/ Direct Deposit.
Our online store is Level 1 PCI compliant and uses 256-bit SSL certificates to keep your personal information secure.
Email us at firstname.lastname@example.org if you would like to order using an alternative payment method to those we offer. We will see what we can do!
Returns and Exchanges
- We will gladly accept returns or exchanges from Australian customers within 7 days of receiving of your order.
- Returns must be received by Lush Designs in original condition and packaging.
- Customers are responsible for cost of shipping and insurance on returned items.
- No refund on original shipping costs.
For all returns and exchanges please follow these instructions
1. Email information to email@example.com to request a Return Authorisation Number (RAN). Please include your contact details, and order number
2. Securely repack items in orginal packaging and include RAN number & return address if applicable.
3. Post by registered mail only It may take up to 30 days to progress your refund. We will notify you be email once your return has been processed
Pricing or Description errors
Due to the large number of items we stock, it is possible, due to human error, that occasionally an error in the pricing or description of an item might occur. If this happens to an item you have ordered we will contact you directly by phone or email to discuss.
Out of stock items
If an item becomes out of stock after we have accepted your order, we will firstly contact you and then either re-order it and have it sent out or offer you the option for a refund.
If you have any feedback about the ordering process or products at Lush Designs please get in touch. Orders, questions or concerns can be directed to us by email or leave us some love and reviews on our facebook page.